A milestone in Saudi’s digital transformation
The Kingdom of Saudi Arabia has been recently ranked second globally for the provision...
The citizen contract of the 21st century: a paradigm shift in the citizen experience
Many factors today have turned the citizen into a consumer: the burden of debt...
The correct use of social networks, a new key skill and competency?
How can a government communicate on social networks in times of crisis? As a...
Financing the necessary digital transformation of States
Driving the digital transformation with pace has become unavoidable. Indeed, it responds to the...
COVID-19 must trigger debt cancellation for developing countries
The coronavirus crisis calls for rapid increases in public spending on health. At the...
Start at the top
Because change is inherently unsettling for people at all levels of an organization, when...
Create ownership
Leaders of large change programs must overperform during the transformation and be the zealots...
Communicate the message
Too often, change leaders make the mistake of believing that others understand the issues,...
Involve every layer
As transformation programs progress from defining strategy and setting targets to design and implementation,...
Address the human side
Any significant transfor-mation creates “people issues.” New leaders will be asked to step up,...
Make the formal case
Individuals are inherently rational and will question to what extent change is needed, whether...
Speak to the individual
Change is both an institutional journey and a very personal one. People spend many...
Prepare for the unexpected
People react in unexpected ways; areas of anticipated resistance fall away; and the external...
Address culture explicitly
Once the culture is understood, it should be addressed as thoroughly as any other...
Assess the cultural landscape
Successful change programs pick up speed and intensity as they cascade down, making it...
